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EdgeSight 5.4 Error – Unable to cast object of type ’ProfileCommon’ to type ‘ProfileCommon’

Issue:

The EdgeSight 5.4 Console  displays the following error message after entering user credentials:

“Server Error in ‘/edgesight’ Application.

Unable to cast object of type ’ProfileCommon’ to type ‘ProfileCommon’.

Environment:

  • Windows 2008 R2
  • Citrix XenApp 6.5 / Citrix XenDesktop 5.6
  • Citrix EdgeSight 5.4

Cause:

According to Citrix support the issue occurs on checking the SQL server, it is observed that the disk drive has run out of space (See CTX133609 for more information )

In addition, the problem seems to reoccur even after reclaiming space and restarting the relevant services.

The suggested solution on the article is to to remove and reinstall EdgeSight 😦

Solution:

  • Disable ASP on the EdgeSight web.config  under “C:\Program Files (x86)\Citrix\System Monitoring\Server\EdgeSight\Pages\” from using profiles… Seems this fixes it sometime, however that didn’t work for me 😦

eds_disable_profiles

  • Delete the project folder in the 2.0.50727 Temporary ASP.NET location usually located under “C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files”, restarted services and everything started to work.  This beats having to re-install EdgeSight 🙂

eds_asp_temp_profile

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