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EdgeSight – Grace Period license violations detected

I started receiving random EdgeSight alerts on certain servers on a daily basis.  After looking at event viewer and AppCenter alerts, I figure it was not related to the XenApp servers not communicating with the license server

Issue:

Licensing alerts from EdgeSight server on certain XenApp 6.5 Servers

The device SERVER_NAME at IP_ADDRESS has reported Grace Period violations
EdgeSight has detected license violations in the payload for the device SERVER_NAME at IP_ADDRESS.  This device is still within the 14-day licensing grace period.
Please take corrective action to prevent future violations.

Environment:

  • Windows 2008 R2
  • Citrix XenApp 6.5
  • Citrix EdgeSight 5.4

While looking at the EdgeSight log files on the XenApp servers usually located under “C:\ProgramData\Citrix\System Monitoring\Data\SYS_EVENT_TXT.txt”, I noticed the problem was related to the EdgeSight agent not fetching the proper license type.

I checked the agent config on the XenApp server via Control Panel, Citrix System Monitoring Agent and found that on the Mode tab was set to Advanced.  In the past, I always found that the agent would fetch the proper Mode type based on the type of license you have.  This time, I found it a bit weird that the installation would not default to the proper setting by it self.

eds_agent

Solution:

In my case since the environment I was working on had an Enterprise License, I had to configure the agent setting to Basic.  If you have Platinum, Advanced mode is supported.

For future installs, you can run the script below to force the agent to be set to Basic.

msiexec.exe /i "C:\updates\eds_agent\EdgeSightXA6Agentx64.msi"
 COMPANY=NAME_OF_EDS_COMPANY FUNCTIONALITY_MODE=2
 SERVER_NAME=nameofserver.myserver.com SERVER_PORT=PORT_OF_YOUR_EDS_Server(normally 80)
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