EdgeSight – Citrix End User Experience Service not starting


I was receiving an EdgeSight Alert regarding the Citrix End User Experience Monitor not working.  The service would not start after a server reboot or manually starting it.

This issue issue is related to the XenApp server not being able to communicate to crl.microsoft.com to validate a certificate.

Error: The Citrix System Monitoring Agent cannot contact the Citrix End User Experience Monitor. EUEM data will not be collected. Contact Citrix Support.


To view more detailed information, go to the following URL: http://your_eds_server/edgesight/app/ops/maint/messages.aspx

Event Viewer displays a error similar to the one below:

Product: EdgeSight
Problem Type: Reporting Services

Event Type:     Error
Event Source:   Service Control Manager
Event Category: None
Event ID:       7000


  • Windows 2008 R2
  • Citrix XenApp 6.5
  • Citrix EdgeSight 5.4


  • On the affected XenApp server find the location of the SemsService.exe file. By default, it is located in the C:\Program Files\Citrix\Euem\Service\
  • In the same location, create a text file named SemsService.exe.config.
  • Update the file with the following content:

<?xml version=”1.0″ encoding=”utf-8″?>
<generatePublisherEvidence enabled=”false” />

  • Start the EUEM service