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EdgeSight – Citrix End User Experience Service not starting

Issue:

I was receiving an EdgeSight Alert regarding the Citrix End User Experience Monitor not working.  The service would not start after a server reboot or manually starting it.

This issue issue is related to the XenApp server not being able to communicate to crl.microsoft.com to validate a certificate.

Error: The Citrix System Monitoring Agent cannot contact the Citrix End User Experience Monitor. EUEM data will not be collected. Contact Citrix Support.

Device: SERVER_NAME

To view more detailed information, go to the following URL: http://your_eds_server/edgesight/app/ops/maint/messages.aspx

Event Viewer displays a error similar to the one below:

Product: EdgeSight
Problem Type: Reporting Services

Description:
Event Type:     Error
Event Source:   Service Control Manager
Event Category: None
Event ID:       7000

Environment:

  • Windows 2008 R2
  • Citrix XenApp 6.5
  • Citrix EdgeSight 5.4

Solution:

  • On the affected XenApp server find the location of the SemsService.exe file. By default, it is located in the C:\Program Files\Citrix\Euem\Service\
  • In the same location, create a text file named SemsService.exe.config.
  • Update the file with the following content:

<?xml version=”1.0″ encoding=”utf-8″?>
<configuration>
<runtime>
<generatePublisherEvidence enabled=”false” />
</runtime>
</configuration>

  • Start the EUEM service
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