XenApp 6.5 session printers not printing

Citrix has collaborated with HP to test select HP printers and their associated HP print drivers in Citrix environments up to and including Citrix XenApp  6.5 with Windows Server 2008 R2 Edition.

These tests were run to determine how HP printers and their associated printer drivers performed using the standard printer and printer-related features tests that Citrix uses to test its XenApp server and client software.

I was recently working in an environment where some local printers which were not showing in the list of “Supported in Citrix environment”, Of course those are the printers we go ahead and buy, and had an entire department calling requesting to get this fixed.

I strongly suggest you head over to http://support.citrix.com/servlet/KbServlet/download/10498-102-649930/HPprinters_CitrixXenApp_1053.pdf and verify ICA ready printers as this could save you a few gray hairs.


  • Windows 2008 R2
  • Citrix XenApp 6.5 Hotfix Rollup Pack 2
  • PVS 6.1.16
  • StoreFront 2.1
  • Citrix NetScaler 10.1 build 122.17


Users with local printers connect to XenApp Full Desktop and/or seamless applications. The printer maps and successfully shows under the user session(s), however when printing nothing seems to appear in the print job and nothing prints out.


  • Head over to Citrix App Center and click on your User Policies.
  • Under printing, select Drivers, and Edit the Universal driver preference
  • Reconfigured the ‘Universal driver preference’ driver order to PS;XPS;EMF;PCL5c;PCL4