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Outlook’s taskbar icon occassionally shows as PowerPoint

While working on a XenApp 6.5 project for a large company, I heard from one of the IT Directors that Outlook 2010 was showing the PowerPoint icon in the taskbar… Naturally I immediately attempted to reproduce the issue and was not able to.

Microsoft confirms this bug can affect you in the following scenario.

  • This is only happening on Windows 2008 R2 (Std or Ent Editions)
  • This is happening over RDP and ICA sessions, regardless
  • This is happening to Office 2010 (x64), Office 2007, and Office 2003 suites.

What I noticed after scratching my head a bit, this bug only occurred on the first launch of Outlook in an RDS/XenApp Desktop session.  Once the app was closed and reopened the icon showed the correct Outlook icon.  That is until you logged out and back in again and the PowerPoint icon came back for the initial launch of the app, of course completely randomly.

After doing some research, I was able to find a private hot fix from our friends at Microsoft, after applying the patch the issue was resolved.

Incorrect Outlook icon

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About CyberRuiz
Highly motivated with over 12 years experience on Citrix/VMWare/Microsoft/technologies. Exceptional communication skills and team player. CCIA – Citrix Certified Integration Architect. CCEA – Citrix Certified Enterprise Administrator. VCP – VMWare Certified Professional in ESX 2.x, VI3, VI4 MCSE – Microsoft Certified Systems Engineer

3 Responses to Outlook’s taskbar icon occassionally shows as PowerPoint

  1. Citrix Administrator says:

    Thanks Daniel. I thought I was hearing things when people were telling me about this.
    I applied the fix after struggling to duplicate the problem and we no longer see the issue

    Happy XenApping

  2. Thx a lot for this one!! Cheers!

  3. Ian Yates says:

    I’ve seen this in action on a client’s Citrix servers – I’m one of their software providers rather than their main IT support provider. I’ll forward this on and get some brownie points 🙂

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