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Symantec Enterprise Vault Error – This version of the Enterprise Vault Outlook Add-In is not compatible with the installed version of Microsoft Outlook

While performing some maintenance on our XenApp 6.5 hosts running Outlook 2010 with the Enterprise Vault client, we started getting an add-in incompatibility error when launching Outlook.

EV error

After looking around on Symantec’s website I was not able to find any tech articles re: a solution.  I did run into a blog (http://itdiplomat.wordpress.com) which pointed me in the right direction.

Solution:

Create the following “String Value” regkey

[HKEY_CLASSES_ROOT\Outlook.Application\CurVer]
@=”Outlook.Application.14″

EV issue regkey

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About CyberRuiz
Highly motivated with over 12 years experience on Citrix/VMWare/Microsoft/technologies. Exceptional communication skills and team player. CCIA – Citrix Certified Integration Architect. CCEA – Citrix Certified Enterprise Administrator. VCP – VMWare Certified Professional in ESX 2.x, VI3, VI4 MCSE – Microsoft Certified Systems Engineer

4 Responses to Symantec Enterprise Vault Error – This version of the Enterprise Vault Outlook Add-In is not compatible with the installed version of Microsoft Outlook

  1. Rob Wilcox says:

    Yes that appears when the version of Outlook that is detected is lower than Outlook 2003. The detection is done by registry checks, so it would make sense that if the key mentioned is missing the add-in would think it was an earlier version of Outlook.

  2. Rob Wilcox says:

    Not sure if the comment went through before…

    So yes, the Outlook Add-in works out via a registry key check which version of Outlook is installed. So a missing key like this would cause the Add-in to think that the version was pre Outlook 2003.. and show the message.

  3. The required keys are present in my registry. My problem is I have Outlook 2010 while most of the rest of the agency is still using Outlook 2007.

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