EdgeSight – Citrix End User Experience Service not starting


I was receiving an EdgeSight Alert regarding the Citrix End User Experience Monitor not working.  The service would not start after a server reboot or manually starting it.

This issue issue is related to the XenApp server not being able to communicate to to validate a certificate.

Error: The Citrix System Monitoring Agent cannot contact the Citrix End User Experience Monitor. EUEM data will not be collected. Contact Citrix Support.


To view more detailed information, go to the following URL: http://your_eds_server/edgesight/app/ops/maint/messages.aspx

Event Viewer displays a error similar to the one below:

Product: EdgeSight
Problem Type: Reporting Services

Event Type:     Error
Event Source:   Service Control Manager
Event Category: None
Event ID:       7000


  • Windows 2008 R2
  • Citrix XenApp 6.5
  • Citrix EdgeSight 5.4


  • On the affected XenApp server find the location of the SemsService.exe file. By default, it is located in the C:\Program Files\Citrix\Euem\Service\
  • In the same location, create a text file named SemsService.exe.config.
  • Update the file with the following content:

<?xml version=”1.0″ encoding=”utf-8″?>
<generatePublisherEvidence enabled=”false” />

  • Start the EUEM service

About CyberRuiz
Highly motivated with over 12 years experience on Citrix/VMWare/Microsoft/technologies. Exceptional communication skills and team player. CCIA – Citrix Certified Integration Architect. CCEA – Citrix Certified Enterprise Administrator. VCP – VMWare Certified Professional in ESX 2.x, VI3, VI4 MCSE – Microsoft Certified Systems Engineer

One Response to EdgeSight – Citrix End User Experience Service not starting

  1. Citrix Fan says:

    Thank you Daniel! I had this issue before and ended up re-installing the agent to all XenApp servers in one of our farms. Everything looked good for a while then the issue started again. I made the modifications you indicated on this post and we are now in business. Your Blog rocks!

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